We currently ship to all 50 states within the US and internationally.

Orders placed in the continental US receive free shipping on orders $50 or more.

Continental US orders are shipped Monday–Friday (excluding holidays) via UPS and US Postal Service (USPS). Orders require 1–3 business days to process and up to 5–7 business days to arrive. Delivery details will be provided in your confirmation email.


Please allow additional time for shipping and handling due to the impacts of COVID-19.


International Shipping

Please note that the recipient is considered the importer and will be responsible for any import taxes, duties, and fees applied to the shipment once it reaches the destination country.

The customs clearance procedures can delay packages when shipping overseas. To avoid any delivery delays, import charges can be paid in advance through the carrier's website using the tracking number provided with the shipping confirmation.

We are unable to control or predict import charges for international shipments. Customs policies vary widely from country to country. Please contact your local customs office for more information.

The purchaser must ensure that the items ordered can be imported to their country. We take no responsibility for items refused by customs in the delivery country.

Please contact us at hello@pursomalife.com with concerns prior to placing your order. Orders cannot be cancelled once they have shipped.


Special Handling

Some items sold by Pursoma require special handling as specified by federal, state and local regulations governing the transport of these items.  The method of shipment for these items is dictated by these regulations.  At Pursoma we comply with these regulations therefore the shipment of products to certain locations may not be possible.


Return Policy

We aim to make your experience with Pursoma not just satisfactory but exceptional and extraordinary.  If for any reason you are not completely satisfied with our purchase, please email us at hello@pursomalife.com with any questions or concerns and we will do everything we can to bring you buyer's bliss. 

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it, and must also be in the original packaging.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.


Late or missing refunds (if applicable)

If you have not received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at hello@pursomalife.com

Exchanges (if applicable)

We will only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at hello@pursomalife.com and send your item to:

Pursoma,
Attn: Returns,
605 South Street,
Easton, MD 21601.


Shipping

To return your product, you should mail your product to:

Pursoma,
Attn: Returns,
605 South Street,
Easton, MD 21601.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.