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Being well is a journey, and we’re there to help you while you go on this really exciting ride of figuring out how to feel your best and be your best.

Need help with something?

Shipping

We currently ship to all 50 states within the US and internationally.

Orders placed in the continental US receive free shipping over $50.

Continental US orders are shipped Monday–Friday (excluding holidays) via UPS and US Postal Service (USPS). Orders require 1–3 business days to process and up to 5–7 business days to arrive. Delivery details will be provided in your confirmation email.


Please allow additional time for shipping and handling due to the impacts of COVID-19.


INTERNATIONAL SHIPPING

Please note that the recipient is considered the importer and will be responsible for any import taxes, duties, and fees applied to the shipment once it reaches the destination country.

The customs clearance procedures can delay packages when shipping overseas. To avoid any delivery delays, import charges can be paid in advance through the carrier's website using the tracking number provided with the shipping confirmation.

We are unable to control or predict import charges for international shipments. Customs policies vary widely from country to country. Please contact your local customs office for more information.

The purchaser must ensure that the items ordered can be imported to their country. We take no responsibility for items refused by customs in the delivery country.

Please contact us at hello@pursomalife.com with concerns prior to placing your order. Orders cannot be cancelled once they have shipped.


SPECIAL HANDLING

Some items sold by Pursoma require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Pursoma we comply with these regulations therefore the shipment of products to certain locations may not be possible.


RETURN POLICY

We aim to make your experience with Pursoma not just satisfactory but exceptional and extraordinary. If for any reason you are not completely satisfied with your purchase, please email us at hello@pursomalife.com with any questions or concerns and we will do everything we can to bring you buyer's bliss. 

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it, and must also be in the original packaging.


REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.


LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at hello@pursomalife.com

EXCHANGES (IF APPLICABLE)

We will only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at hello@pursomalife.com and send your item to:

Pursoma,
Attn: Returns,
605 South Street,
Easton, MD 21601.


SHIPPING

To return your product, you should mail your product to:

Pursoma,
Attn: Returns,
605 South Street,
Easton, MD 21601.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Yes, we ship all over the world. Shipping costs will apply.

Please note that the recipient is considered the importer and will be responsible for any import taxes, duties, and fees applied to the shipment once it reaches the destination country.

The customs clearance procedures can delay packages when shipping overseas. To avoid any delivery delays, import charges can be paid in advance through the carrier's website using the tracking number provided with the shipping confirmation.

We are unable to control or predict import charges for international shipments. Customs policies vary widely from country to country. Please contact your local customs office for more information.

The purchaser must ensure that the items ordered can be imported to their country. We take no responsibility for items refused by customs in the delivery country.

Please contact us at hello@pursomalife.com with concerns prior to placing your order. Orders cannot be canceled once they have shipped.

It depends on where you are located. Orders within the contiguous US will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Check tracking information from your account or confirmation email. Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status. Click on the tracking link in the shipping confirmation email.

Please reach out to the carrier for information regarding the delivery. When contacting them, please provide the tracking number sent in your shipping confirmation email so that they may better assist you.

Pursoma is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. When inputting a shipping address, please enter one that is both safe and accurate to ensure your package arrives.

Orders

Once you have added items to your cart, select Add Order Note (above the Checkout button). Enter the note that you would like included with your order. 

Alternatively, once you are at the checkout screen, you can select Cart to return to the cart details page and enter your note in the space provided.

If your promotional code is for a specific product, make sure that the product is added to your cart before you enter your promotional code.

Only one discount or reward code may be used at any given time. Promotions cannot be combined and may be limited to one use per customer. Some exclusions may apply. Contact our customer care team at hello@pursomalife.com for further assistance.

Please contact us immediately at hello@pursomalife.com and we will make every effort to accommodate your request. Once an order has been processed, we are unable to cancel your order or make any changes.

We are sorry that your order arrived incomplete or damaged. Pursoma takes great care in packing your order.

Please contact our customer care team at hello@pursomalife.com. In the body of the email please include your order number, any pictures of the damage and a short description of the issue and we will investigate this matter further.

Product

If the water is hot enough for you to sweat, you will heat up and also start to feel lighter as you sweat. Make sure to hydrate throughout the whole experience.

You should feel very relaxed but also very tired. The process of detox is still happening after the bath and that’s why the “sweat and rest™” period is very important.

In the evenings, on an empty stomach. Ideally, 2 hours before bed and at least 30 minutes after eating.

All salt baths (Minerals de Mer, Bain de Pied, and Après Savasana) can be used daily.

All clay baths (Digital Detox, Hot Tub and Resurrection) are best when used 2x a week.

To get the most out of your soak, start by using the pursoma® Body Brush to help prepare and exfoliate the skin. At tub side, we recommend 1 liter of water, body oil, and a big towel and robe. Draw a hot bath and set a timer for 20 or 30 minutes.

Dissolve ingredients into the hot bath water, step in, and then soak for at least 20 minutes. Remember to keep hydrating. When it’s time to get out of the tub, wrap up your body and lay down to start your “sweat and rest™”.

The side effects of detoxing can vary among users. Some people sweat more, some people lose water weight and feel lighter, some just feel very relaxed, but almost all experience the side effect of deep, restful, peaceful sleep, and waking up recharged.

Please consult your physician. However, we recommend Minerals de Mer if you are pregnant, and to not make the water hot.

All are safe. However, if you are feeling sensitive, we would recommend sticking to Minerals de Mer, and not making the water too hot.

We have an ultra-ventilated clay that has air blown into the molecules, making them lighter and less dense. Therefore, they do not clog the drain, so feel free to rinse the salt and residual clay down the drain!

We do not recommend using Pursoma products with Jacuzzi jets.

They're easy to clean - simply rinse your tub.

As long as it takes you to do so. Start from your toes and work upwards to your head

The scrub is great to use a couple of times a week.

To maintain a long life for your dry brush, never get it wet.

To clean, tap on a hard surface to remove debris. To sanitize, place your brush in direct sunlight once a week for at least 12 hours.

Continue to care for your brush this way, and it will last up to two years.

** Please note this brush is made from a natural plant- discoloration will occur and any dark particles are from the natural seeds of the plant.

Some members of our team have had their brush for 5 up to years. If maintained, they can last a long time.

Jute is a natural fiber that comes right from a tree; we source ours from a female-operated co-op in Sri Lanka.

Try Sweat & Rest, Après Savasana, or Resurrection.

We recommend not using anything abrasive (i.e. salt) on irritated skin.

Subscriptions

  • Each month, a new set of Pursoma products will be delivered to your door.
  • Your subscription will renew automatically every month on the same date as your purchase date, or earlier if you choose a 15-day subscription, and your next box will ship shortly thereafter.
  • Shipping fees are applied at checkout. The first box ships two to three business days after your initial purchase.
  • You'll receive a reminder email two days before each renewal date, so you always have a chance to pause or modify your next order as needed.

We have made every effort to ensure the lowest price possible on our subscription and single boxes. As a result, all subscriptions and single box sales are final and not eligible for return, exchange, or refund. Please refer to our shipping FAQ’s for more information.

No, you don’t. To make it convenient for you, your subscription automatically renews until you decide to cancel.

  1. After logging into your account, click on Manage Subscriptions (top left of page under SHOP)
  2. Click on Subscriptions
  3. Locate the subscription item you need to cancel
  4. Click Cancel under the Actions column to the right of your product listing
  5. You must select a reason for why you are cancelling, select an answer, another page will show up and you need to click Cancel my Subscription underneath the Additional Comments box to complete your request

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are determined by your original sign-up date and how frequently you wish to have your items delivered.

Yes, you can log in to your account from our homepage or from the email link you received. From the home page click on Manage Subscriptions (top left of the page under SHOP) and you will be able to view and/or change the following:

  • Delivery schedule – Here you can skip your next shipment, change the next charge date, change the product quantity, change your delivery schedule, update your payment method or edit your shipping address
  • Subscriptions – Here you can add products to your subscription order by clicking on ‘+Add Product’ at the bottom of the page. You can also cancel or make changes by clicking on Edit to the right of the subscription you want to change, under the heading Actions
  • Billing information – You can also edit your payment information here by clicking on ‘Edit’ at the bottom right of the page
  • Purchase history – Here you can view the orders you have placed
  • The Self-Care Sunday Box changes every month and we take effort to create an exciting mix of products. In some rare instances, an individual product that has proven popular and well-loved in the past may make a re-appearance in your box.
  • If you opt for a 15-day subscription, you may receive the same box more than one time depending on when you begin your subscription within a given month.

Discounts cannot be applied to any order containing a subscription item. A separate order will need to be placed in order to use any discount code.

Regarding changes to subscriptions, we reserve the right to make changes at any time to subscription options including packaging, pricing, plans and availability. Every effort will be made to offer a comparable solution. Changes will take effect following communication to you.

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Newsletter

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.


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